Fulfillment of the legal information obligations in accordance with the European General Data Protection Regulation (GDPR)<\/p>\n
This statement applies to all our guests and visitors to our website. We hereby inform you about the type, scope, and purpose of the collection and use of your personal data.<\/p>\n
Data Controller<\/strong><\/p>\n bistro & bed & breakfast VAT No. IT 02965800218<\/p>\n According to Art. 13 of the European GDPR, we process the following data:<\/p>\n your master data (first name, last name, address, telephone, email, date of birth, place of birth, language, etc.) The data is stored and processed by us for the provision of our services and, where necessary and legally required, transmitted to third-party recipients (e.g. public authorities, tourism association). Your data will not be transferred to third countries.<\/p>\n Should you refuse to provide master data, travel document data, and bank details, it will not be possible for us to fulfill our contractual obligations and accommodate you in our establishment.<\/p>\n We do not use profiling or automated decision-making.<\/p>\n Legal Basis for Data Processing the fulfillment of our pre-contractual and contractual obligations towards you The storage period depends on: You may request free information at any time about your personal data stored by us.<\/p>\n As a data subject, you also have the right to: provided that no statutory retention obligations prevent this.<\/p>\n If you exercise your right of withdrawal, all your data will be irrevocably deleted, unless overriding legal provisions would be violated.<\/p>\n For more detailed information about your rights as a data subject, please contact us at: Supervisory Authority Garante per la protezione dei dati personali Changes to Our Privacy Policy<\/strong><\/p>\n We reserve the right to adapt this privacy policy so that it always complies with current legal requirements or to implement changes to our services in the privacy policy, for example when introducing new services.<\/p>\n The new privacy policy will then apply to your next visit.[\/vc_column_text][\/vc_column][\/vc_row]\n The digital concierge \u201cHoila\u201d is available on this website. When you use the chat, we process the messages you enter, the previous chat history required for conversational context, the responses generated by the AI system, a randomly generated conversation identifier, the selected language, and creation and modification timestamps.<\/p>\n We process this information to answer your request, provide conversational context, investigate misuse or technical errors, and review the quality of our digital guest service. The legal basis is Article 6(1)(f) GDPR. Our legitimate interests are the efficient handling of guest enquiries, service security, and limited quality review. You may object to this processing at any time on grounds relating to your particular situation.<\/p>\n To generate a response, your message and the required conversation context are transmitted through a server-side interface to OpenAI. The contracting entity for users in the European Economic Area is OpenAI Ireland Limited, 1st Floor, The Liffey Trust Centre, 117\u2013126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland. OpenAI processes the transmitted data as a processor under a data processing agreement. Data may also be processed by subprocessors outside the European Economic Area, particularly in the United States. The data processing agreement provides appropriate safeguards for such transfers, in particular the EU Standard Contractual Clauses. Further information: OpenAI Data Processing Addendum<\/a> and OpenAI Privacy Policy<\/a>.<\/p>\n The conversations are also stored in our WordPress system. Access is limited to authorised administrators where necessary for the purposes stated above. The data is automatically deleted 30 days after the last message; earlier manual deletion is also possible. Legal obligations or the establishment, exercise or defence of legal claims may require a different retention period in individual cases.<\/p>\n
\nLauben 357
\n39012 Merano
\nTel. +39 0473 338032
\ninfo@roesslbianco.it<\/a><\/p>\n
\nyour travel document and ID data
\nyour payment data, debit cards, credit cards, and bank card details
\nthe duration of stay requested by you, as well as personal preferences related to your stay that you communicate to us<\/p>\n
\n<\/strong>The legal bases for these data processing activities are:<\/p>\n
\nyour consent, where obtained
\nour legal, contractual, or other statutory obligations
\n(e.g. accounting, tax and customs law, contract law, registration obligations, or legal disputes)
\nour legitimate interests
\n(e.g. improving our customer service, including direct marketing, or safeguarding our own legal interests)
\nData Retention<\/p>\n
\n<\/strong>the duration of our business relationship
\nthe consents you have given
\nthe legal retention obligations and statutory duties applicable to us
\nYour Rights<\/p>\n
\n<\/strong>withdraw consent
\naccess
\nerasure
\nrectification
\nrestriction of processing
\ndata portability<\/p>\n
\ninfo@roesslbianco.it<\/p>\n
\n<\/strong>For complaints, the competent supervisory authority is the:<\/p>\n
\nPiazza di Monte Citorio n. 121
\n00186 Rome \u2013 Italy
\nFax: (+39) 06.69677.3785
\nPhone: (+39) 06.696771
\nE-mail: garante@gpdp.it<\/p>\n\u201cHoila\u201d AI chat<\/h2>\n